Organizational learning and its role in user assimilation in the case of an ERP project : a suggestion for improved learning guidelines

Digitalization and the adoption of technological solutions characterize many current trends across organizations. A widespread example of this is the use of ERP systems to streamline business processes and improve efficiency. Most ERP-related literature focuses on challenges and best practices in the implementation phase of the system’s life cycle, with less emphasis on the reasons affecting the actual usage and assimilation of ERP systems. Evidence suggests that organizational learning is crucial for the successful user assimilation of ERP systems. However, limited research has focused on understanding the factors affecting individual level learning in training design for ERP projects. This master's thesis investigates the role of organizational learning and factors influencing individual level learning in ERP system users. The study utilizes qualitative research methods, including interviews with a subgroup of a case organization. The findings suggest that organizational culture, motivation, perceived usefulness, social factors, and learning enjoyment impact the assimilation and acceptance of ERP systems. The study also identifies best practices for ERP training, including the use of a learning plan, diverse learning approaches and effective assessment of training methods. The results provide practical recommendations for organizations to improve their training strategies and contribute to the broader academic discourse on ERP system assimilation signalling the need for future research in this domain